Rotana Hotel Management Corporation, signs an agreement with dailypoint

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Munich – Rotana, one of the region’s leading hotel management companies with over 100 properties in the Middle East, Africa, Eastern Europe and Turkey, has selected dailypoint™ as its full-service solution partner for its customer relationship and the management of customer data. All Rotana properties across all brands will use dailypoint’s hotel technology solutions going forward.

Technical setup is already underway to get the dailypoint™ data laundry, campaign and booking manager, Connect website and of course the profile engine up and running for all properties to provide individual communication and services to demanding customers around the world. Integrations with PMS, POS, mobile app, and other hospitality technology solutions are key to delivering great service and a one-on-one experience.

We are happy to have found a professional and experienced partner who can provide a wide range of CRM and customer data applications that integrate with our existing IT infrastructure, says Dominic Carr, corporate vice president of Quality and Customer Service Excellence. The dailypoint™ loyalty solution will be part of the Rotana Rewards Classic, Select and Exclusive technology suite. The deciding factor in choosing dailypoint™ was their extensive experience in customer loyalty programs, their high GDPR standards as well as their ability to connect partner systems, Carr adds.

Rotana has set itself the goal of playing a pioneering role in the digitization of the industry and we are proud to play a major role in this development. Rotana wants to offer a holistic central approach to customer profiling and dailypoint™ is here to help you with a wide range of processes, says Dr. Michael Toedt, founder and CEO of dailypoint™.

About Rotana

Rotana currently manages a portfolio of over 100 properties in the Middle East, Africa, Eastern Europe and Turkey, with an aggressive expansion plan in place. Rotana has chosen to recognize how precious time is by making all time spent at its range of hotels “Precious Time”. This means that Rotana is committed to understanding and meeting the individual needs of all customers. In doing so, Rotana has evolved its product brands to include Rotana Hotels & Resorts, Centro Hotels by Rotana, Rayhaan Hotels & Resorts by Rotana, Arjaan Hotel Apartments by Rotana, Edge by Rotana and The Residences by Rotana. Precious time. The Rotana promise to you.

Further information on any Rotana property, its brands or reservations may be obtained by visiting www.rotana.com or by contacting one of the regional sales offices.

About dailypoint™ – Software created by Toedt, Dr. Selk & Coll. GmbH

dailypoint™ is the leading data management and CRM platform for individual hotels and demanding hotel groups. dailypoint™ collects data from all relevant sources such as PMS, POS, website, newsletter or WiFi and automatically creates a central and consolidated customer profile. In 350 steps, data is processed and enriched using artificial intelligence (AI) to create a customer profile like never before.

The cloud-based SAAS solution consists of 16 modules and is complemented by the dailypoint™ marketplace with nearly 200 solution partners. dailypoint™ not only offers measurable marketing, but also covers the entire guest journey and thus supports all departments of a hotel. The built-in privacy dashboard is also the backbone of the technical GDPR implementation.

dailypoint™ is headquartered in Munich, Germany, and is sold and supported worldwide directly or through its channel partners D-EDGE and XNProtel. For more information, please click www.dailypoint.com

Nadja Weindl
Referent for public relations and communication
+49 89 1893569-0

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